Patient Information - VA Central California Health Care System
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VA Central California Health Care System


Patient Information

Before you Visit

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Determine your Eligibility
Before receiving services with VA Central California Health Care System, you should first determine your eligibility by completing an application.

Schedule an Appointment
Eligible veterans should contact the VA Central California Health Care System to schedule an appointment with a primary care provider, which can be done in many ways.

Change or Cancel an Appointment
If you have an existing appointment and cannot keep it, let us help you change it. This way, we will be able to see another Veteran during that time period.

Prepare your Questions
Write down your questions to bring to your appointment. You can make sure you get the best possible care by being an active member of your health care team.

View maps and get directions to our Fresno Medical Center, and our 3 Clinics in Merced, Oakhurst and Tulare.

During Your Stay or Care

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Ask Questions
During your appointment, make sure to ask the questions you prepared before your appointment. Start by asking the ones that are most important to you.

Advance Directives
There may come a time when you are unable to decide or tell us what you want. You have the opportunity now to make some decisions ahead of time.

Patient Education
We want to assist you in learning more about your condition, how to live a healthy lifestyle, and ways to self-manage your own health. Resources are available to you.

Customer Service
A number of programs have been established at VA Central California Health Care System to assist you in the event you have a concern or complaint.

After Your Visit

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Follow Instructions
After you meet with your doctor, you will need to follow his or her instructions to keep your health on track. Call your doctor if you are unclear about any instructions.

Billing and Insurance
You may be billed for a number of copayments as a result of your stay or appointment. We can also file claims with your insurance.

Release of Information
The Release of Information Office processes requests for medical records and assists providers with completing forms for patients.

Caregiver Support Program
VA knows your focus as a Family Caregiver is taking care of the Veteran you love. It can be an incredibly demanding job, and we are here to help.

Non-VA Care Programs
Find information about re-authorized inpatient and outpatient care, emergency care, and home per-diem program.